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Important Update: Black Friday Service and Delivery Updates
Thank you for your patience during this busy season! Due to the high volume of inquiries during Black Friday, our customer service response times may take a bit longer than usual. We are working hard to assist every customer as quickly as possible and appreciate your understanding.
Additionally, USPS is experiencing extended shipping times due to the holiday rush. While we are processing orders promptly, some deliveries may take longer to arrive.
We apologize for any inconvenience and thank you for your continued support. If you have already reached out, rest assured we will respond to your inquiry as soon as possible.
Thank you for shopping with us!
**Our phone, email, and live chat services are not able to assist with technical support. All technical inquiries must go through the Support icon on the homepage of your Superbox**
Thank you for visiting SuperBox Support! As the authorized retailer of SuperBox, we are dedicated to ensuring you receive the best service possible. If your order was placed directly through our site, we are happy to assist you with any concerns or issues.
Before Reaching Out:
- FAQs: Have a question? Visit our FAQ section first, as you might find the answer to your inquiry there.
- Technical Assistance: For streaming issues, our 24/7 technical support team is just a click away. You can reach them by selecting the Customer Service Gear Icon on your Superbox home page.
- Order Tracking: To check the status of your order, head over to our Track Your Order page.
- Returns: Need to return an item? Visit our Returns Center for guidance on the return process.
Still Need Assistance? If you have further questions about your order, privacy policy inquiries, or wish to unsubscribe from our mailing list, feel free to contact us:
- Email: Reach us at support@superbox.store, and our team will respond as soon as possible.
- Phone Support: Reach us during normal business hours, Monday to Saturday, 7am to 5pm PST: (256) 750-8863
- Live Chat: You can also chat with us using the feature located at the bottom-right corner of our site.
- Contact Form: Simply fill out the form on this page, and we will get back to you shortly.
We look forward to ensuring you have the best experience with your SuperBox. Thank you for choosing us!